Legal
Refunds
Absolute Store Private Limited
Last Updated: 10 September 2026 Effective Date: 10 September 2026
1. Introduction
This Return, Refund & Cancellation Policy (“Policy”) applies to orders placed with Absolute Store Private Limited (“we”, “us”, “our”) via https://absolutestore.in.
This Policy forms part of our Terms and Conditions. Because our products are food items, we follow strict hygiene standards. Nothing in this Policy limits rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other mandatory law for defective, deficient, or not-as-described goods.
2. Cancellation of Orders
Before Dispatch
- You may cancel free of cost before dispatch.
- Email info@absolutestore.in or WhatsApp +91 93541 05507 with your order reference as soon as possible.
- If cancelled before dispatch, a full refund of amounts paid will be initiated to the original Razorpay payment method within 5–7 business days after we confirm cancellation (or as required by Razorpay and your bank).
After Dispatch
- After dispatch, cancellation is not available. You may refuse delivery or raise a return request after receipt, subject to this Policy and applicable law.
3. Return Eligibility
| Situation | Eligible? | Condition |
|---|---|---|
| Damaged product / packaging | Yes | Prefer report within 48 hours of delivery with clear photos |
| Wrong product received | Yes | Prefer report within 48 hours of delivery |
| Product significantly different from description | Yes | Prefer report within 48 hours of delivery |
| Defective or deficient product (quality/safety issue) | Yes | Report promptly; we will not refuse take-back/refund/replacement solely because more than 48 hours have passed where the law requires us to accept such claims |
| Product past Best Before date at delivery | Yes | Full refund or replacement |
| Change of mind / dislike of taste | Yes | Only if unopened, sealed, unused, original packaging intact; report preferably within 48 hours |
| Opened product (except defective/deficient/wrong/damaged as above) | No | Food hygiene reasons |
| Damage after delivery due to customer storage/handling | No | — |
Preference for quick reporting: Reporting within 48 hours helps us investigate with the courier and replace stock faster. For defective, deficient, spurious, or not-as-advertised goods, you retain rights under applicable consumer law even if you contact us after 48 hours; please still contact us as soon as you notice the issue.
For change-of-mind returns, the product must remain unopened and sealed.
4. How to Raise a Return or Complaint
1. Email info@absolutestore.in or WhatsApp +91 93541 05507. 2. Include: order reference, reason, photos if relevant, and your preferred resolution (refund / replacement). 3. We will acknowledge and issue a complaint / request reference number (see Contact). 4. We respond on substance within 1–2 business days where practical. 5. If a return is approved, we arrange pickup where serviceable or give return shipping instructions.
5. Refund Process
- After we receive and inspect a returned product (where return is required), we process the refund.
- Refunds go to the original payment method used for the order, through Razorpay.
- Refund timing: 5–7 business days after approval (and receipt of goods where applicable), subject to bank/Razorpay timelines.
- For replacement, we ship the correct product at no extra cost when the error is ours.
Shipping charges are non-refundable except when the return is due to our error (damaged, wrong, or deficient product).
6. Non-Returnable Items (Commercial / Hygiene)
Without limiting mandatory consumer rights for defective or deficient goods, the following are generally not eligible for change-of-mind return:
- Products that have been opened or used (except where defective/deficient/wrong/damaged as in Section 3)
- Products without original packaging or with broken seals (for change-of-mind returns)
- Products damaged due to improper storage or handling by the customer after delivery
7. Refunds for Failed Delivery
If delivery fails due to us or the logistics partner after reasonable attempts, we will re-attempt delivery or refund as appropriate.
If failure is due to incorrect address, unavailability, or refusal without valid reason, re-delivery charges may apply or the order may be cancelled at our discretion.
8. Contact for Returns & Refunds
Absolute Store Private Limited 330, Deoli, Delhi – 110062 Email: info@absolutestore.in WhatsApp (help): +91 93541 05507 Support / Grievance: +91 99714 12470
Grievance Officer: Deepak Kumar — +91 99714 12470 — info@absolutestore.in
Acknowledgement within 48 hours; resolution as quickly as possible and within timelines in our Grievance policy.
*This Policy is governed by the laws of India and forms part of the Terms and Conditions of Absolute Store Private Limited.*